Delete your Citylight Manager account
You can request that your Citylight Manager account and the personal data tied to it are deleted.
How to request deletion
- 1
In the Citylight Manager app
Open the app, go to the Profile tab, tap Delete account, and confirm. The account is deleted immediately and you are signed out.
- 2
By email, without the app
Send a message to kontakt@citylightmanager.pl from the email address you use to sign in. Write that you want your Citylight Manager account deleted. We delete the account after we confirm the request.
Data we delete
- We anonymise your sign-in email.
- We anonymise your name.
- We revoke access, including worker QR codes, and sign you out.
Data we keep
- An internal user identifier, the date of deletion, and a one-way hash of your email, so we can confirm a restoration request if you write to us from that address. We do not use that hash to sign you in or for marketing.
- The company, its name, the company and billing email, orders, advertising-site locations, completion photos, reports, and billing records. These remain as company data, including where the law requires us to keep invoices. If the company email is your personal inbox, it stays as the company contact.
- Locations included in the global location database may remain in a form detached from the account.
How long we keep data
- Execution photos and PDF reports are kept according to the plan: 14 days on Free, 60 days on Pro, and a custom period on Enterprise. After that period we delete the files. The app still shows that a photo existed.
- Other data we keep is retained for as long as the law requires, or as needed to protect legal claims.
- Deleting the account does not cancel a subscription. To restore an account or cancel a subscription, write to kontakt@citylightmanager.pl.
- If you are the only owner, the company remains without an active owner.